May 25, 2024


Cream of Techno

Phone Centre Set up Working with Android Phone With Enjay Synapse Cellular

5 min read


There are two parts of Enjay Synapse Cellular Alternative.

  1. Enjay Synapse Cellular – CRM Module.
  2. Enjay Synapse Mobile – Android Application.

Synapse Cell is an Android primarily based Application which operates with Sugar CRM or any Sugar Variant (like SuiteCRM). It allows your Android telephone to act as a call centre product. Eg: A simply call will come to your cellular, and a pop-up will appear in your CRM, OR you click on the Quantity in CRM, and Synapse Cell mechanically dials from Android Cell phone.

You can also use Synapse to send out/acquire SMS. All Calls/SMS (Inbound/outbound) are logged into CRM instantly. Even the phone calls are recorded (Situations use) and recording is put in CRM (Calls Module).


You get any contact on your cell, and your CRM display screen will pop up the information of the caller.

  1. You click on any variety in Seattle and a phone is routinely dial from your cellular
  2. All the calls incoming and outgoing are logged quickly into CRM
  3. Phone recording is also synced with CRM which suggests you can access call recording logs from CRM
  4. Phone calls are recorded on the Android application, and they are periodically synchronized to CRM


  1. A browser on any Personal computer for accessing the CRM.
  2. An Android cellular phone in which you can install Enjay synapse cellular app. Android cell phone ought to be about android 4.4
  3. It’s favored to have both equally the Android mobile phone and the Laptop with your browser really should be in exact same Wi-Fi. Nevertheless even if Mobile is on 3G and your Personal computer making use of Wifi, then also it can perform effortlessly.

ENJAY SYNAPSE Function Listing

  1. Incoming Simply call Popup.
  2. Click on to Phone for outgoing Calls.
  3. Phone logging instantly into CRM.
  4. Get in touch with Recording file specifically into CRM.
  5. Send out SMS from your CRM, and it goes from your Mobile.
  6. If you acquire SMS on your Mobile, it gets logged into CRM.
  7. All Phone calls/SMS logged into CRM are mechanically related (to Direct/Get hold of/Account) and assigned to the certain consumer.

Positive aspects OF Applying ENJAY SYNAPSE Get in touch with CENTRE:

  1. No Capex expected for set up. No components or costly software necessary for installation.

    1. No Telephony Server (or EPABX Demanded).
    2. CRM server not needed to be mounted on-premise.
    3. No PRI Modems expected.
    4. No IP Telephones demanded.
    5. No Cabling demanded.
  2. PRI Challenges
    1. PRI lines are difficult to get owing to Complex and feasibility issues.
    2. Phone calls carried out from PRI lines are significantly costlier than GSM SIMs.
    3. Not appropriate for lesser Teams since PRI often will come in bulk of 10/30 lines.
    4. Regular Spending budget (or determination) is considerably greater and not cost-effective for scaled-down teams.
    5. If some shopper lodges some DNC (Do Not Simply call) violation grievance overall PRI line is blocked – which usually means your entire Contact centre is down.
  3. Other Pros
    1. Each individual Quantity is sure to Specific Brokers. So no want of Intelligent routeing.
    2. Reaction prices to landline (or Telemarketing) Figures are generally lower. So contacting from GSM (Cellular) Number raises your opportunity of connect with pickup.
    3. Some stage of Call Distribution and Simply call Queue can be accomplished applying Cellular Forwarding characteristics (like if Fast paced then transfer to other Cellular Number or if not picked up in just selected seconds then transfer to an additional Mobile range). Note: These providers are presented by your Telecom Operator and not Synapse Cellular.
  4. Technologies Strengths
    1. All calls are logged instantly into CRM. Which suggests you get great reporting.
    2. Missed Contact Administration (appropriate from CRM dashboard).
    3. Contact recording file ideal into CRM (Calls Module).
    4. Calls get connected to Leads / Contacts / Accounts directly into CRM.
    5. Simply call disposition is picked directly into CRM (significantly less complicated to handle).
    6. Do Guide / Sales Management also alongside with typical telephony, which will increase efficiency to significantly increased amount.
    7. You are handling every little thing on Big Screen in the browser, which is substantially a lot easier to take care of as as opposed to Cell gadget.
    8. You can have various strategies for multiple customers (or groups).
    9. The significant benefit with facts protection, as you are not supplying Excel information to callers, but you are uploading it securely. Consumers can only originate phone calls, and they can’t down load all the details.
  5. Excellent Reporting
    1. User sensible phone calls.
    2. Total contact length
    3. Productiveness studies.
    4. Tons of personalized studies from CRM system.
  6. Increased Productiveness
    1. Enjay Synapse Supports SMS and Email Templates.
    2. Manager/Admin can see live reporting and studies.

Pros OF ENJAY SYNAPSE Cellular Around CLOUD TELEPHONY Alternative

  1. Cloud telephony there is usually double billing mainly because each phone needs two channels.
  2. GSM Calling rates are cheapest as opposed to any other cell phone line (PRI or Landline)
  3. The greatest edge is that You have the amount. You will not get tied up to Cloud telephony company.
  4. If Customer phone calls you – you see the Customer’s Quantity.
  5. If you contact the Shopper – Purchaser sees your quantity.


  1. Which Android OS are supported.

    1. Android 4.4 and above.
  2. Is Synapse Cell available on iOS telephones?
    1. NO, It is really not obtainable and No rapid designs for releasing.
  3. Which Sugar CRM variations / Editions are supported.
    1. Sugar CRM. 6.5.x (Any version – CE, Pro, Ent)
  4. Which Suite CRM variations / Editions are supported.
    1. Any Suite CRM model which is based mostly on Sugar version 6.5.x or over.
  5. How to Invest in Synapse Cell
    1. Click on on higher than button for Demo, fill up the form and we will join you.
  6. What is the Synapse Cell subscription model
    1. Synapse Mobile is priced for every user for every thirty day period foundation.
  7. Can Synapse Mobile function if there is No World-wide-web connection to Cellular or if My CRM is onsite?
    1. The only need is that both Mobile and CRM ought to be in single Network. So if you have onsite Server and all your consumers are nearby. There is no online demanded.
  8. What permissions do I have to enable in my Cellular Machine for managing Synapse Mobile?
    1. Deal with Cellphone Phone calls.
    2. Report Audio
    3. Entry Media
    4. Accessibility Contacts
    5. Obtain SMS
  9. How does phone recording aspect get the job done in Synapse Mobile?
    1. Voice file is recorded and stored in Cellular device and then uploaded to CRM occasion right after few of minutes
    2. Voice of a different get together may possibly be feeble (this is owing to Android Stability feature). Couple of product may perhaps even not assistance the recording. Recording will work incredibly effortlessly on Samsung Mobiles.
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